Draft. These policies are being finalized with NEA Good Dives and may be adjusted before your booking — the version you accept at checkout is the one that applies.

Cancellations & refunds

Before your trip confirms: cancel any time, free, full refund of anything paid. This part is built into how booking works.

After confirmation: the exact refund window is shown at checkout for your tour and confirmed in your booking email.

If we cancel (weather, sea state, safety): you'll be offered a refund or a new date. Weather calls are made as early as possible.

If your open-date trip doesn't reach its minimum by the cutoff, you'll be notified automatically and offered: full refund, or a free move to the nearest date that's already confirmed.

Waivers & health questionnaires

All water activities require a digital liability waiver completed during booking (signed name, email and timestamp are recorded). Freediving, AIDA courses and spearfishing additionally require a short health questionnaire. If any answer flags a risk, we may ask for a physician's clearance before the trip — we'd rather have that conversation on land.

Payments, currency & cash discount

Prices are listed in USD; you can pay by card (Visa, Mastercard, Amex), OXXO voucher (MXN), or cash (USD or MXN) at the meeting point. Cash bookings receive the automatic discount shown at checkout. Deposits, where applicable, hold your spot; the balance is due on the day. All card payments are processed securely — we never see or store your card number.

Conservation & reef-safe policy

Only reef-safe (mineral) sunscreen in the water — we carry spares if yours isn't. No touching, chasing or feeding wildlife. No anchoring on coral. Spearfishing is selective and within legal limits and seasons; we don't take undersized fish or species under pressure.

Manifest & safety compliance

Boat-based trips carry a passenger manifest as required by Mexican maritime authorities — this is why we collect full names for every participant at booking.

Privacy

[Placeholder — replace with counsel-reviewed text] We collect the minimum data needed to run your booking: name, contact details, and (for relevant activities) health questionnaire answers. Health data is visible only to your instructor and never shared. Payment card data is handled entirely by our payment processor. We don't sell data, full stop.